職位描述
Customer related activities
1. Fulfilment/Delivery of SLA
2. SLA reporting
3. Invoicing
4. Customer Complaints handling
5. Definition and implementation of new Services/extensions to existing SLA
6.Handle boundary issues related to existing SLA
7.Arrange/Participate/Manage Customer Meetings
8.Advise/recommend new technologies/services/methods which can improve the (IT) operation of the customer or reduce cost of IT operation.
9.Together with customer define IT initiatives related to IT operations that can significantly improve business performance through IT.
10.Participate in the discussion of the development of current business operation
11.Act as Major incident manager in relation to specific customer major incidents
Service Delivery Team activities
1.Arrange and execute meetings with Service Delivery Team
2.Participate in meetings with Account Managers
3.Arrange and execute meetings with Service Teams.
4.Manage SLA reporting internally.
5.Define and Implement new services
6.Provide customer feed back to the Service Delivery Team
7.Advise on boundary issue related to existing SLAs
8.Ensure that relevant SLAs are renewed
9.Participate in major service management improvement initiatives
10.Define and execute smaller parts or small major service management initiative
Qualifications
Bachelor degree in computer science or business administration or relevant field. At least 5 years working experience in IT service delivery management or IT management position.
Must be able to:
1. communicate fluently in English, orally as well as written;
2. interact with customer;
3. understand the importance of delivery according to promises given;
4. deal with situations of pressure, and show flexibility towards peak workloads or urgent assignment.
5. be good at analytic skills
6. show initiative, proactive, responsible and self-managed in relation to tasks
7. know well of ITIL processes
8. know well of IT Operations
9. In good health condition.
企業介紹
NNIT A/S是丹麥領先的IT咨詢服務公司，致力于運用IT技術解決生命科學行業的各種復雜挑戰。過去的十多年，我們將最先進的技術應用于軟件開發，業務流程和多方溝通中，我們全方位的解決方案幫助客戶提高運營效率，同時實現企業的經營目標。
NNIT提供的服務涵蓋開咨詢，開發，實施，運營，并為客戶提供IT解決方案和IT系統運營的支持。 2016年，我們的收入為28億丹麥克朗。
今天，NNIT擁有超過2800名員工–其中超過1200人在丹麥境外工作–在中國，捷克，菲律賓，瑞士和美國。
中國分公司是NNIT丹麥境外最大的交付中心。自2006年成立以來，中國分部已 飛速發展為一家規規模超過800人的IT公司。
NNIT中國分部提供的服務涵蓋包括IT戰略咨詢、解決方案開發、系統運營維護、日常技術支持在內的所有業務領域，并成為了NNIT面向歐洲客戶的重要交付中心。
與此同時，NNIT中國也擁有許多本地客戶，我們秉持NNIT對質量的追求。因此，我們的質量和安全管理系統取得ISO認證并符合其要求，范圍涵蓋IT系統的咨詢、開發、技術管理和服務等方面。
