We are looking for an experienced Engineer with strong Informatics skills to join our rapidly expanding Service Support team in the Asia region. In this role you will be expected to provide technical training and day to day support to the global service organization, internal customer technical support groups and repair departments.

Technical support includes assistance with operation, troubleshooting, maintenance and validation of Waters products and technologies. You will be involved in defining the service requirements as a direct contributor to the new product project team. The candidate should have superior knowledge and a deep understanding of Waters Empower chromatography data system as well as having familiarity with UNIFI and MassLynx chromatography data systems.

Responsibilities:
In partnership with our field operations team, provide front-line technical leadership for our field service engineers and regional site support.
?Act as an extension of the Waters Global Services organization
?Provide technical telephone, electronic, and in person/in field support for Waters global field services including operational, applications, system troubleshooting, product recommendations and field visits
?Provide remote support using technologies such as Insight, Teamviewer, WebEx, etc.
?Provide Technical Training to our Waters Field Operations
?Provide input to Global Operations, Quality, Development, Service and Product Management
?Documentation of support calls in the appropriate tracking system
?Maintain troubleshoot and resolve informatics and data system issues related to UPLC, MS and SFC/SFE product line systems
?Manage regional escalations through to resolution by working with local management and the broader Global Services organization

Qualifications:
Minimum of a Bachelors Degree or advanced degree in scientific discipline with course work in chemistry, engineering or related field of study
?Minimum 3 years experience maintaining, troubleshooting and supporting LC, MS and/or SFC instrumentation, preferably Waters
?Prior Field Service experience as engineer
?Experience of supervising a small team would be an advantage
?Strong interpersonal and customer relations skills
?Polished communication skills, both verbal and written, in English
?Chinese language skills (verbal/written) would be an advantage
?Strong telephone, problem solving, analytical, and listening skills
?Software skills including Microsoft and Waters chromatography data applications such as UNIFI, Empower and Masslynx along with SFC Superchrome and Chromscope knowledge

and Travel
The position, based in Shanghai and Singapore, requires 30-40% travel within Asia and regular (quarterly) rotational visits to the Waters offices in Wilmslow, Cheshire, UK and Milford, Mass, US.

沃特世公司創始于1958年，是全球領先的分析實驗室技術開發商及制造商。沃特世專注于推動當今前沿分析實驗室技術的應用，包括液相色譜、質譜和相關化學耗材及信息化解決方案。
自上世紀80年代進入中國以來，沃特世的規模與實力與日俱增，在大陸及香港、臺灣均設有運營中心，擁有四百多名本地員工，并在上海、北京、廣州、成都設立實驗中心和培訓中心。
自2003年成立沃特世科技（上海）有限公司以來，今天的中國已成為沃特世全球營收僅次于美國的第二大市場。作為分析科學家的理想合作伙伴，沃特世始終堅持提高本地技術能力、支持本地技術人才培育，并推動制藥、食品安全、健康科學、環境保護等相關行業標準和法規的建立和完善。

憑借出眾的人才與全球布局，沃特世已經為其商業合作伙伴創造了顯著的價值，并致力于滿足廣大中國消費者對更美好生活的需求。